Say2Prompt Refund Policy

First purchase: if this is your first purchase of a paid plan, you can request a full refund within 14 days of the payment, provided you used no more than 3 hours (180 minutes) of cloud dictation in that time. Write to support@say2prompt.com from your account's email address. Refunds go back to the original payment method. A refund ends the plan, and its remaining minutes, immediately.

Free minutes: the 60 free cloud minutes are a one-time gift, not a trial; nothing is ever charged for them.

Cancelling: you can cancel at any time from your account. Cancellation takes effect at the end of the current billing period and you keep access until then. Partial periods are not refunded, except where the law requires it, if we terminate your subscription without cause, or if we discontinue the service — then we refund the unused part of any prepaid period.

Statutory withdrawal (EU, UK and similar laws): consumers with a legal right to withdraw may do so within 14 days of buying. If you asked us to start the service in that period, we refund the price minus the share of the period's cloud minutes you used. This applies in addition to the first-purchase rule.

Passes paid with Alipay or WeChat Pay follow the same rules.

Extra usage is never charged automatically: when your minutes run out, cloud dictation pauses until they renew.

This policy is part of our Terms of Service (section 4).